Getting started
Deposit dispute letter template and example wording
List each deduction, say what you accept or reject, cite your evidence, and ask for a written breakdown — keep the tone factual and the letter under two pages. Attach an evidence index so adjudicators can match files to each charge.
Copy-ready structure and example wording for a UK tenancy deposit dispute letter — plus what to attach so landlords, agents and schemes take your case seriously.
Your letter does not need legal jargon. It needs structure: who you are, what you dispute, how much, your response to each charge, and what evidence you attach. A clear letter plus organised evidence is what deposit schemes and adjudicators actually read.
Structure every dispute letter should follow
- Your name, current address, email and phone
- Landlord or agent name and address
- Property address and tenancy dates (start and end)
- Deposit amount, scheme name and protection reference if known
- Short summary: total disputed and what you are asking for
- Deduction-by-deduction responses with evidence references
- List of attachments (evidence index)
- Deadline for reply if responding to a scheme notice
Example opening paragraph
Example responses by deduction type
Tone rules that help you win trust
- Use dates, amounts and evidence numbers — not insults
- Accept fair charges if you genuinely agree — it shows reasonableness
- Ask clearly for missing invoices, quotes and inventory pages
- Refer to scheme deadlines if replying to TDS, DPS or MyDeposits notice
- Keep copies of sent emails; use read receipts where possible
What to attach (evidence index example)
- Evidence 1 — Check-in inventory dated [date]
- Evidence 2 — Check-out report with my comments
- Evidence 3–6 — Move-out photos ([rooms], [date])
- Evidence 7 — Email chain reporting boiler issue, March 2024
- Evidence 8 — Timeline of tenancy events
- Evidence 9 — Formal dispute letter (this document)
Closing paragraph example
Common questions
Email or post?
Email is usually fine and faster. Use recorded delivery for post if you need proof of sending. Always keep copies.
Send to landlord or scheme?
Often both at different stages. Negotiate with landlord/agent first; upload to scheme portal when dispute opens.
Can I attach photos in the email?
Yes, but large files may bounce. Use links or upload via scheme portal if files are huge.
Should I mention court or solicitors?
Only if true and relevant. Empty threats weaken credibility. Focus on evidence.
Ready to build your dispute pack?
Answer a few questions, upload evidence, and generate a structured response for £29 before you send it.